Right of Revocation
Right of revocation
You have the right to cancel and return your items within 14 days without stating a reason.
The time limit for returning an item is 14 days from the date on which you or a third party designated by you that is not the transporter receive the item.
In order to exercise your right to request a refund, you must notify us in writing (X-over/creative pool distribution GmbH, Höhenweg 14, 86391 Stadtbergen, Germany, Fax:+49 (0)821 810453-11, e-mail: email@example.com) of your decision to return the product (by letter, fax, or e-mail). You can use the Returns and Refunds Form provided below if you wish, but this is not mandatory.
In order to meet the time limit for return of items, your notification must be sent within the 14-day limit indicated above.
Once you request a refund, we will refund the purchase price as well as delivery costs (up to the cost for standard delivery, as offered by us) without delay and at the latest within 14 days from the date of receipt of your notification.
The refund will be issued to the same payment method you used for the original transaction unless expressly agreed otherwise with you beforehand; under no circumstances will you be charged any fee for this refund. We can withhold the refund until such time as we have received the returned goods or you have proven that you have returned the goods, whichever comes first.
You are required to return the goods without delay, and at the latest up to 14 days from the date on which you request a refund.
X-over / creative pool distribution GmbH
86391 Stadtbergen, Germany
Fax:+49 (0)821 810453-11
Returns can be sent via shipping or hand delivery. The time limit is deemed to have been met if you send the goods before the 14-day time limit expires.
You are responsible for the return shipment costs.
You will only be obliged to bear the cost of any reduction in value of the goods if this is attributable to use of the goods in a manner other than that necessary to check quality, properties, and functionality.
Returns and Refunds Form
To request a refund, please complete and return this form or simply send us an e-mail containing the information below.
I/we (*) would like to request a refund for the purchase of the following goods:
(*) Strike through where not applicable