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/FAQ
FAQ2019-04-05T16:24:50+02:00

FAQ

Where can I find X-over near me?2019-04-05T16:33:39+02:00

The “Retailers” section provides a list of places where X-over products are sold. They will be happy to present our products to you and offer advice.

What bag size will fit me?2019-04-28T18:06:43+02:00

Please see the overview tables section for guidance.

Starting at what age does the S bag fit?2019-04-29T17:40:04+02:00

The fit depends less on age than on body size. If your child is at least 110 cm tall, the S bag should fit.

Starting at what age does the M bag or three-point/four-point strap fit?2019-04-30T15:00:46+02:00

The fit depends less on age than on body size. If your child is at least 130 cm tall, the M bag and the three-point/four-point system should fit.

The main strap is too long – what do I do?2019-04-05T16:34:17+02:00

You can shorten the strap to your desired length. To do this, you can use a hot blade cutting machine or a pair of scissors. If using scissors, please briefly heat the end so it does not fray.

How do I remove wrinkles from the material?2019-04-30T13:59:08+02:00

You can steam the product to remove wrinkles. Set your iron to the steam setting and hold it about 1 cm away from the bag. Turn on the steam and move the iron back and forth over the wrinkle. Do not allow the iron to touch the bag/buckle directly, otherwise you may risk damaging the fabric.

Can I wash the bag?2019-04-05T16:33:07+02:00

All of our bags (except the Cord and Milano bags) are washable at 30 degrees Celsius on the gentle cycle. Use a pillowcase to protect the metal parts of the bag and your washing machine from dings and scratches. Please use a special detergent for functional textiles. Do not use fabric softener or a dryer.

If necessary, you can clean the base of the bag by carefully wiping it with a sponge and mild soap.

How do I remove lint or fuzz from the hook and loop fastener?2019-04-30T14:04:34+02:00

The hard part of the hook and loop fastener can pick up fibers from contact with sensitive materials, even causing damage to articles of clothing in the worst case.

To prevent this, you should always make sure the two parts of the fastener (soft and hard) fit together without any overhang. 

If lint or fuzz ends up being caught in the fastener in spite of these precautions, you can use a comb to gently remove it.

Is the bag waterproof?2019-04-05T16:30:50+02:00

None of our bags are waterproof in the sense that they could be used for diving. How water resistant our bags are depends on the PU code for the fabric. For details, please see the specific pages for the individual lines/products that interest you.

The Sports line of bags are the most suitable for outdoor use, since all of the zippers are taped and the fabric itself is highly water-resistant.

What do I do if a replacement part like a buckle or fastener is defective or lost?2019-04-05T16:30:28+02:00

Ordering replacement parts is quick and easy! Just visit our “Replacement parts” section. If you aren’t sure what part you need, you can take a picture of your bag (front view/detailed view) and send it to us by e-mail at the following address: Service@x-over.de

Is there permanent rain protection for my bag?2019-04-05T16:32:51+02:00

If you are outside in the rain often, we recommend our trusty rain cover, which we offer as an accessory for all M/L bag sizes.

Note on possible damage to articles of clothing due to hook and loop fasteners2019-04-30T14:03:50+02:00

If the hard part of the fastener comes into contact with wool or other sensitive fibers, lint or fuzz may become caught in the fastener, or the fastener may even damage the article of clothing. Please note that we cannot accept any liability in cases like these.
As a basic principle, we recommend always making sure that the hard part of the fastener is lined up exactly with the soft part to prevent any damage due to rubbing.

What do I do if I have a complaint?2019-04-28T18:02:01+02:00

Your purchase receipt, and especially the date of purchase, are key to whether your complaint is eligible for processing. Please send a copy of your purchase receipt, including photos of the defect, along with a short description of your complaint to Service@x-over.de. We typically process complaints within two working days. For further details, please visit this page: Returns

How long is the warranty?2019-04-28T17:46:12+02:00

The warranty lasts two years from the date of purchase. We may provide a warranty beyond that in isolated cases. For questions, please contact Service@x-over.de. If your warranty claim is within this two-year period, please proceed as described in the Complaints section.

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