{"id":8502,"date":"2019-04-05T16:24:24","date_gmt":"2019-04-05T14:24:24","guid":{"rendered":"https:\/\/x-over-store.com\/faq\/"},"modified":"2019-04-05T16:24:50","modified_gmt":"2019-04-05T14:24:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/x-over-store.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:20px;--awb-font-size:30px;\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep-single sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:30;line-height:1.69;\">FAQ<\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-single sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 18px;width: 18px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Montserrat\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Open Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #ff9800;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #ff9800;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #ff9800!important;border-color: #ff9800!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8517 \"><span class=\"entry-title rich-snippet-hidden\">Where can I find X-over near me?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T16:33:39+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8517\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8517\" href=\"#collapse-1-8517\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I find X-over near me?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8517\" aria-labelledby=\"faq_1-8517\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The <b><a href=\"https:\/\/x-over-store.com\/en\/retailers-germany\/\">\u201cRetailers\u201d<\/a>\u00a0<\/b>section provides a list of places where X-over products are sold. They will be happy to present our products to you and offer advice.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8518 \"><span class=\"entry-title rich-snippet-hidden\">What bag size will fit me?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-28T18:06:43+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8518\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8518\" href=\"#collapse-1-8518\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What bag size will fit me?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8518\" aria-labelledby=\"faq_1-8518\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please see the <a href=\"\/en\/overview-tables\/\">o<\/a><a href=\"\/en\/overview-tables\/\">v<\/a><a href=\"\/en\/overview-tables\/\">erview tables<\/a> section for guidance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8513 \"><span class=\"entry-title rich-snippet-hidden\">Will the S bag fit my child?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-22T14:43:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8513\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8513\" href=\"#collapse-1-8513\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will the S bag fit my child?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8513\" aria-labelledby=\"faq_1-8513\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The fit depends more on body size than age. If your child is at least 110 cm tall, the S bag should fit.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8520 \"><span class=\"entry-title rich-snippet-hidden\">Will the M bag or three-point\/four-point strap fit my child?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-22T14:44:00+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8520\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8520\" href=\"#collapse-1-8520\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will the M bag or three-point\/four-point strap fit my child?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8520\" aria-labelledby=\"faq_1-8520\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The fit depends more on body size than age. If your child is at least 130 cm tall, the M bag and the three-point\/four-point system should fit.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8519 \"><span class=\"entry-title rich-snippet-hidden\">The main strap is too long \u2013 what do I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-22T14:44:27+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8519\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8519\" href=\"#collapse-1-8519\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The main strap is too long \u2013 what do I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8519\" aria-labelledby=\"faq_1-8519\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can shorten the strap to your desired length. To do this, you can use a hot-knife cutter or a pair of scissors. If using scissors, please briefly heat the end of the strap to prevent fraying.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8516 \"><span class=\"entry-title rich-snippet-hidden\">How do I remove wrinkles from the material?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-30T13:59:08+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8516\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8516\" href=\"#collapse-1-8516\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I remove wrinkles from the material?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8516\" aria-labelledby=\"faq_1-8516\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can steam the product to remove wrinkles. Set your iron to the steam setting and hold it about 1 cm away from the bag. Turn on the steam and move the iron back and forth over the wrinkle. Do not allow the iron to touch the bag\/buckle directly, otherwise you may risk damaging the fabric.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8515 \"><span class=\"entry-title rich-snippet-hidden\">Can I wash the bag?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-02-22T12:35:24+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8515\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8515\" href=\"#collapse-1-8515\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I wash the bag?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8515\" aria-labelledby=\"faq_1-8515\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All of our bags of the basic line (except Cotton Club and Milano) are washable at 30 degrees Celsius on the gentle cycle. Use a pillowcase to protect the metal parts of the bag and your washing machine from dings and scratches. Please use a special detergent for functional textiles. Do not use fabric softener or a dryer.<\/p>\n<p>The bags of our Sports Line and Agility Line should not be put into a washing maschine. If necessary, you can clean them by carefully wiping it with a sponge and mild soap.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8512 \"><span class=\"entry-title rich-snippet-hidden\">How do I remove lint or fuzz from the hook and loop fastener?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-22T14:46:20+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8512\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8512\" href=\"#collapse-1-8512\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I remove lint or fuzz from the hook and loop fastener?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8512\" aria-labelledby=\"faq_1-8512\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The hard part of the hook and loop fastener can pick up fibers from contact with delicate materials, even causing damage to articles of clothing in the worst case.<\/p>\n<p>To prevent this, you should always make sure the two parts of the fastener (soft and hard) fit together without any overhang.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>If lint or fuzz ends up being caught in the fastener in spite of these precautions, you can use a comb to gently remove it.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8511 \"><span class=\"entry-title rich-snippet-hidden\">Is the bag waterproof?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-22T14:47:25+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8511\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8511\" href=\"#collapse-1-8511\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the bag waterproof?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8511\" aria-labelledby=\"faq_1-8511\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>None of our bags are waterproof in the sense that they could be used for diving. The level of water-resistance for each bag depends on the PU code for the fabric. For details, please see the specific pages for the individual lines\/products that interest you.<\/p>\n<p>The Sports line of bags are the most suitable for outdoor use, since all of the zippers are taped and the fabric itself is highly water-resistant.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8510 \"><span class=\"entry-title rich-snippet-hidden\">What do I do if a replacement part like a buckle or fastener is defective or lost?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-22T14:47:52+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8510\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8510\" href=\"#collapse-1-8510\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What do I do if a replacement part like a buckle or fastener is defective or lost?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8510\" aria-labelledby=\"faq_1-8510\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Ordering replacement parts is quick and easy! Just visit our \u201cReplacement parts\u201d section. If you are not sure what part you need, you can take a picture of your bag (front view\/detailed view) and send it to us by e-mail at the following address: <a href=\"mailto:Service@x-over.de\"><b>Service@x-over.de<\/b><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8514 \"><span class=\"entry-title rich-snippet-hidden\">Can I buy something to protect my bag from the rain?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-22T14:48:55+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8514\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8514\" href=\"#collapse-1-8514\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I buy something to protect my bag from the rain?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8514\" aria-labelledby=\"faq_1-8514\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you spend a lot of time outdoors in the rain, we recommend our trusty rain cover, which we offer as an accessory for all M\/L bag sizes, not available for S, XL-size and Stanford M\/L.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8506 \"><span class=\"entry-title rich-snippet-hidden\">Note on possible damage to articles of clothing due to hook and loop fasteners<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-22T14:49:57+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8506\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8506\" href=\"#collapse-1-8506\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Note on possible damage to articles of clothing due to hook and loop fasteners<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8506\" aria-labelledby=\"faq_1-8506\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>&nbsp;<\/p>\n<p>If the hard part of the fastener comes into contact with wool or other delicate fibers, lint or fuzz may become caught in the fastener, or the fastener may even damage the article of clothing. Please note that we cannot accept any liability in such cases.<br \/>\nAs a basic principle, we recommend always making sure that the hard part of the fastener is lined up exactly with the soft part to prevent any friction damage.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8509 \"><span class=\"entry-title rich-snippet-hidden\">What do I do if I have a complaint?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-10-22T14:50:51+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8509\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8509\" href=\"#collapse-1-8509\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What do I do if I have a complaint?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8509\" aria-labelledby=\"faq_1-8509\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Your purchase receipt, and in particular the date of purchase, are key to helping us decide whether your complaint is eligible for processing. Please send a copy of your purchase receipt, including photos of the defect, along with a short description of your complaint to <a href=\"mailto:service@x-over.de\"><b>Service@x-over.de<\/b><\/a><b><\/b>. We typically process complaints within two working days. For further details, please visit this page: <strong><a href=\"\/en\/returns-complaints\/\">Returns<\/a><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8508 \"><span class=\"entry-title rich-snippet-hidden\">How long is the warranty?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/x-over-store.com\/en\/author\/superadmin\/\" title=\"Posts by Admin\" rel=\"author\">Admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-28T17:46:12+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8508\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8508\" href=\"#collapse-1-8508\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long is the warranty?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8508\" aria-labelledby=\"faq_1-8508\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The warranty lasts two years from the date of purchase. We may provide a warranty beyond that in isolated cases. For questions, please contact <a href=\"mailto:Service@x-over.de\"><b>Service@x-over.de<\/b><\/a><b>.<\/b><b> <\/b>If your warranty claim is within this two-year period, please proceed as described in the <a href=\"\/en\/returns-complaints\/\">Complaints<\/a>\u00a0section.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-8502","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - 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